Training Courses

Get the most out of your case management tools with training from MicroPact experts.

icomplaints Administrator Training 1288

Thursday, March 12, 2014 | 9:00am – 4:00pm
Learn the basics of icomplaints system administration in this one day course designed for icomplaints administrators. Attendees will learn how to manage users and their roles and how to manage the data within their icomplaints system. In addition, attendees will learn the ad hoc search configuration, allowing administrators to access the information they need in a format they want.
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icomplaints User Training 1238

Wednesday, March 11, 2015 | 9:00am – 4:00pm
This course is targeted at new users and users that would like to brush up on some of their basic icomplaints data entry skills. Topics include, informal case creation, converting informal to formal, appeal events and post closure break down, standard report generation, ad hoc searching and 462 reporting.
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