Services Overview

Getting on track is easy from Day One.

Enterprise BPM Services

Powerful Software, Powerful Support

entellitrak is powerful software, but the real power of having an entellitrak configuration is in how it supports your organization’s day-to-day operations and in how your implementation evolves and changes alongside the needs of your organization. For this reason, MicroPact places a strong emphasis on implementationtraining and support services.

  • Implementation services ensure that your system is up and running quickly and efficiently.
  • Training for users, administrators and developers makes it possible to get the most out of your system on Day One, and over time.
  • Support services ensure that your team has access to the resources they need on an ongoing basis.

BPM Suite Implementation

Moving to the entellitrak BPM suite is straightforward and seamless.

Plan for a Smooth Transition

Most entellitrak implementations begin in one of three ways:

No matter which you choose, a dedicated MicroPact team will work with you in an agile, iterative manner. This approach gives the business and IT teams a high degree of visibility into the project as it evolves, enabling them to remain focused on the delivery of business value. By focusing on first deploying the features that give immediate value and then building functionality in iterative sessions, MicroPact’s agile approach speeds time to ROI and reduces the risk of expending resources developing features that may not be needed or utilized.

Utilizing a Pre-Configured System

30-60 Days

  • A dedicated MicroPact project manager, business analyst and implementation team are selected to work with you throughout the implememtation process.
  • At a kickoff meeting, your project manager presents a draft plan outlining all phases of the implementation, including responsibilities, milestones and dates.
  • MicroPact analysts assemble, review and document all requirements, including business rules, hierarchy information and roles.
  • After all requirements are finalized, your MicroPact team configures your customized business process management solution.
  • Your team guides you through user acceptance testing and refinements if necessary.
  • User and administrative training is provided to your organization.
  • MicroPact provides ongoing support.

Configuring a System From Scratch

60-90 Days

The steps for full configuration are the same as for pre-configuration. The added time is for an added benefit: integrating your organization's data elements, terminology, and user interfaces in the configuration of your customized federal or commercial business process management solution.

Training and Documentation

When business users feel confident enough to modify and build their own systems using the entellitrak Business Process Management Tool, we call that success.

Link to training and events for entellitrak business process management

MicroPact training programs and documentation are designed to help you get the most out of entellitrak. Our goal is to have users, administrators and developers feel confident in their ability to continually and independently refine and configure the system to their needs. These courses are appropriate for business analysts, application engineers and architects.

User and Administrator Training

entellitrak systems are well documented and are intuitive to use. But because your system will be unique to your operations, MicroPact also offers customized user and administrator guides and training.

MicroPact’s training and documentation specialists work closely with you to tailor your materials and courses to the needs of your organization.  Courses can be conducted:

  • At our Corporate Training Center, just minutes from Dulles International Airport
  • At your location
  • Via webcast
  • As pre-recorded computer based training (CBT)

Business User and Developer Training

Level-1 Developer Training is appropriate for business analysts, application engineers and system architects.  As the first of three levels, it is designed to impart a solid understanding of the entellitrak platform along with the essential competencies needed to assess business requirements and to build and deploy appropriate entellitrak systems.

Level-2 and level-3 series training are available to individuals once they have been certified on the previous level's training series.

How entellitrak works

The objective of this course is to introduce entellitrak as an application platform. Students will learn the basic technology entellitrak runs on, the architecture and a high level overview of the different components of entellitrak. Students will also be exposed to real world applications and receive an overview of the build and deployment process.

Administration and Security Management

Students will learn the security model in entellitrak by defining functional groups and roles and by creating users. They will also learn how to model an organization’s hierarchy and to define the preferences that affect the user’s experience.

Prerequisites: 101

Data Modeling Basics

This course guides students through the process of defining data objects, their hierarchy and relationships, as well as the different types of data objects available in entellitrak. Course will include examples of use cases and exercises.

Prerequisites: 101, 102

User Interface Basics

Students will be exposed to the basics of defining the application’s user interface including the forms to be used for inputting, managing and searching data, listing and displaying data, as well as general navigation options.

Prerequisites: 101, 102, 103

State and Process Modeling for entellitrak

Students obtain a basic understanding of the business process modeling notation and how it is defined and executed within the entellitrak platform. Students will also learn how to create scheduled jobs, utilize best practices, and avoid design flaws.

Prerequisites: 101, 102, 103, 104

Annual Support and Upgrade Subscriptions

MicroPact offers several options to keep your business process management applications running smoothly.

Customizable to Your Needs

Every organization's needs are different. The support packages outlined below are good starting points for developing a support solution that is tailored to your requirements. If you are interested in learning more, contact us.

  • Technical support M-F, 7am to 8pm EST with toll-free support number and support email address
  • Regular software product releases and enhancements
  • Access to MicroPact’s Product Ticket System (PTS)
  • Access to MicroPact’s “connect” product information portal
  • Onsite upgrade support (does not include travel costs)

  • Technical support M-F, 7am to 8pm EST with toll free support number and support email address
  • Regular software product releases and enhancements
  • Access to MicroPact’s Product Ticket System (PTS)
  • Access to MicroPact’s “connect” product information portal
  • Onsite upgrade support (does not include travel costs)
  • Annual C&A review support and/or Security Scan support
  • On-call support for weekend upgrades 8am to 8pm EST
  • Custom report/query support
  • Custom configuration support
  • Ad hoc user and role administration support
  • Onsite infrastructure and network support (non-entellitrak related items)
  • Annual system, platform, architecture and process review and recommendations by a MicroPact Application Engineer
  • 50% discount on training

  • Technical support M-F, 7am to 8pm EST with toll free support number and support email address
  • Regular software product releases and enhancements
  • Access to MicroPact’s Product Ticket System (PTS)
  • Access to MicroPact’s “connect” product information portal
  • Onsite upgrade support (does not include travel costs)
  • Annual C&A review support and/or Security Scan support
  • On-call support for weekend upgrades 8am to 8pm EST
  • Custom report/query support
  • Custom configuration support
  • Ad hoc user and role administration support
  • Onsite infrastructure and network support (non-entellitrak related items)
  • Annual system, platform, architecture and process review and recommendations by a MicroPact Application Engineer
  • 50% discount on training
  • Two free training classes (up to 10 people) + 50% off each additional class
  • Unlimited use of MicroPact’s training and meeting facilities (based on scheduling and availability)
  • Dedicated support team point of contact (in addition to standard help desk support)