Annual Support and Upgrade Subscriptions

MicroPact offers several options to keep your business process management applications running smoothly.

Customizable to Your Needs

Every organization's needs are different. The support packages outlined below are good starting points for developing a support solution that is tailored to your requirements. If you are interested in learning more, contact us.

  • Technical support M-F, 7am to 8pm EST with toll-free support number and support email address
  • Regular software product releases and enhancements
  • Access to MicroPact’s Product Ticket System (PTS)
  • Access to MicroPact’s “connect” product information portal
  • Onsite upgrade support (does not include travel costs)

  • Technical support M-F, 7am to 8pm EST with toll free support number and support email address
  • Regular software product releases and enhancements
  • Access to MicroPact’s Product Ticket System (PTS)
  • Access to MicroPact’s “connect” product information portal
  • Onsite upgrade support (does not include travel costs)
  • Annual C&A review support and/or Security Scan support
  • On-call support for weekend upgrades 8am to 8pm EST
  • Custom report/query support
  • Custom configuration support
  • Ad hoc user and role administration support
  • Onsite infrastructure and network support (non-entellitrak related items)
  • Annual system, platform, architecture and process review and recommendations by a MicroPact Application Engineer
  • 50% discount on training

  • Technical support M-F, 7am to 8pm EST with toll free support number and support email address
  • Regular software product releases and enhancements
  • Access to MicroPact’s Product Ticket System (PTS)
  • Access to MicroPact’s “connect” product information portal
  • Onsite upgrade support (does not include travel costs)
  • Annual C&A review support and/or Security Scan support
  • On-call support for weekend upgrades 8am to 8pm EST
  • Custom report/query support
  • Custom configuration support
  • Ad hoc user and role administration support
  • Onsite infrastructure and network support (non-entellitrak related items)
  • Annual system, platform, architecture and process review and recommendations by a MicroPact Application Engineer
  • 50% discount on training
  • Two free training classes (up to 10 people) + 50% off each additional class
  • Unlimited use of MicroPact’s training and meeting facilities (based on scheduling and availability)
  • Dedicated support team point of contact (in addition to standard help desk support)