Business Process Management Solutions

Pre-Configured Case Management Solutions and Business Process Management Solutions.

entellitrak pre-configurations (process templates) give you all the benefits of a custom-built solution at an off-the-shelf price. Through more than a decade of work with federal government and corporate customers, MicroPact has developed more than 20 frequently repeated pre-configured applications that reflect best practices, business rules, and terminology for case management solutions. More +

Process templates are a new source of application capability that adds a "dynamically compose" option to the traditional "build" and "buy" application portfolio options considered by most application managers.

Gartner, Process Templates Broaden Application Options in a Pace-Layered Application Strategy, Michele Cantara, 13 June 2012

Pre-configurations are a major reason that entellitrak is used by more federal agencies than any other business process management solution. They have the dual benefits of providing a solid foundation of best practices while shrinking implementation times. Plus, because entellitrak is continuously configurable, you can fine-tune your application as your business processes evolve and needs expand.

As these solutions can span many industries, we organize them by function. Certain solutions can be found in multiple functional areas.

Alternative Dispute Resolution

Achieving a mutually agreeable outcome — at the lowest possible level, cost and time investment — is crucial for complex ADR cases. entellitrak helps organizations streamline, track and manage the resolution of workplace dispute proceedings both in real-time and historically, which is crucial as agencies strive to meet strict reporting and accountability standards.  See More Details >

Case
Management

BPM

Appeals Case Management

Effectively tracking appeals case data is critical to ensuring that every person in the process can access the necessary information. entellitrak is used by major federal agencies and private companies to manage a range of appeals, including healthcare, worker’s compensation, land use and labor relations — and can be tailored to match agency, regulatory and business requirements.  See More Details >

Case
Management

BPM

Audit Finding Management

Cases relating to audit compliance can span months or even years. The ability to digitally oversee findings, clearly communicate corrective actions, and successfully manage compliance adds tremendous value while mitigating risk. Designed around the rules and regulations that drive audits, entellitrak provides the ability to effectively gather, track, and process data and deadlines from initiation to close.  See More Details >

Case
Management

BPM

Background Investigation

While conducting background investigations, organizations must accurately track all elements to ensure that candidates are properly vetted — and to determine which facilities, systems, and information they can access. entellitrak meets strict reporting and accountability standards, and facilitates the case investigator’s job by managing all data elements and creating a secure personnel folder for each candidate.  See More Details >

Case
Management

BPM

Civil Rights

Successfully adhering to complicated civil rights guidelines requires an enterprise solution that streamlines the management of all case data elements and forms, discovery requirements, wordy decisions and various appeal avenues. entellitrak gives EEO employees the tools needed to effectively create, track, maintain and manage civil rights cases — from initiation through resolution.  See More Details >

Case
Management

BPM

Contract & Acquisition Management (for Feds)

Having contract and acquisition knowledge at your fingertips enables quick responses to internal and external information requests. entellitrak consolidates all "cradle-to-grave" contract formulation, management and execution phases in one integrated system. These phases include planning, requirements, pre-solicitation, solicitation, award, contract administration and close-out — everything you need for comprehensive, cost-efficient contract and acquisition management.  See More Details >

Case
Management

BPM

Correspondence Management

Organizations serving broad communities need to empower employees to efficiently respond to incoming communications — so nothing falls through the cracks. entellitrak manages the receipt of letters, email and bulk mail; assigns correspondence to staff members and tracks responses; and maintains a detailed schedule of events. In federal settings, entellitrak supports constituent issue correspondence and oversight recommendations.  See More Details >

Case
Management

BPM

Ethics Management

Ethics management programs require a software solution that consolidates reporting requirements, streamlines the filing process and reduces staff resources. entellitrak automates the preparation, review and filing of annual financial disclosure and ethics training reports; identifies all reportable financial information; flags missing/incorrect data; and prepopulates reports with prior information — reducing errors and increasing accuracy.  See More Details >

Case
Management

BPM

Executive Task Management

Collecting and overseeing work-related data — from recurring daily tasks to jobs involving multiple parties as part of a larger project — requires a case management software solution that empowers workers to manage assignments, track progress and record completion of important tasks. entellitrak helps keep projects on schedule while eliminating manual workflow processes, improving collaboration and creating a more efficient organization.  See More Details >

Case
Management

BPM

Federal Contracts Management

Successfully manage contract initiation, execution, and analysis using entellitrak. Ensure compliance with federal acquisition regulations while maximizing financial and operational performance. entellitrak enables team members to manage, track and report on all aspects of every contract — providing rigorous oversight, real-time insight and improved collaboration.   See More Details >

Case
Management

BPM

General Counsel

To efficiently guide General Counsel (GC) legal cases from inception through completion, organizations require a case management platform designed to streamline data collection and adhere to strict rules and regulations. entellitrak enables GC teams to effectively gather, track and process detailed legal procedures while dramatically reducing paperwork, automating workflows and centralizing case information.  See More Details >

Case
Management

BPM

Helpdesk/Ticket Management

An effective helpdesk operation puts the customer’s information front and center. The entellitrak Helpdesk Ticket Management software pre-configuration empowers team members to quickly gather and collaborate on vital data so that issues can be identified, managed and resolved as efficiently as possible.  See More Details >

Case
Management

BPM

Human Resources

Successfully managing employee information requires tremendous attention to detail. Organizations can improve the flow of personnel data using the entellitrak HR software pre-configuration, which provides one-screen access to all information relating to any employee — from onboarding to performance reviews to separation. Securely managing all Personally Identifiable Information, entellitrak is federally accredited and secure with C&A based on NIST 800-53, DIACAP and DCID 6/3.  See More Details >

Case
Management

BPM

Inspector General Audits

entellitrak supports the many facets of an Inspector General Audit (IGA) program, including reviewing plans, reports and programs for conformance with various laws — providing the conceptual, procedural and legal considerations needed to conduct accurate and complete audits. Using entellitrak, agencies can provide an exceptional level of accountability and transparency to legislators, oversight bodies and others charged with governance and the public.    See More Details >

Case
Management

BPM

Inspector General Investigations

Ensuring an accurate examination of the internal operations of federal agencies, military organizations and contractors or civil groups requires a robust case management system. entellitrak adheres to the complex rules and regulations that drive Inspector General (IG) inquiries, policies and procedures, facilitating rapid and accurate investigations. entellitrak supports single inspectors, division supervisors, and enterprise Program Managers.  See More Details >

Case
Management

BPM

Labor Relations

The monetary damages that can accrue from the improper handling of a labor-related case can be substantial. Successfully administering a detailed labor relations program requires entellitrak, a dynamic, Labor Relations case management system that connects employees and their labor unions with members of the management team — facilitating communication and ensuring that the interests of all parties are protected.  See More Details >

Case
Management

BPM

Press & Media Relations

Efficiently managing the distribution of press credentials helps improve media attendance at key events — boosting coverage and effectiveness. By providing an automated solution through which the media can make press requests, entellitrak eliminates the need to manually respond to telephone and email requests, tracks press/media attendance records and maintains an event attendance history.  See More Details >

Case
Management

BPM

Purchase Order Management

Managing purchase requests and tracking them to delivery across an entire organization is a complex task. entellitrak is an enterprise-level management system that ensures a complete order history and audit log, improving cash flow oversight. Whether requesting business cards or a building lease, entellitrak facilitates the placement, approval routing and tracking, delivery and financial impact assessment of all purchases.  See More Details >

Case
Management

BPM

Reasonable Accommodation

Reasonable Accommodation (RA) cases can be complex, requiring extensive personnel and financial resources, and often including a vast document repository. The entellitrak RA software pre-configuration manages the rules and regulations that guide RA policies and procedures, quickly and accurately tracking all case details — including requests and accommodations provided; supervisor evaluations; medical record requests, receptions and reviews; disability findings; and decision appeals.  See More Details >

Case
Management

BPM

Sales Management

Capturing and qualifying sales leads is imperative to acquiring new customers. entellitrak enables sales teams to track and manage the status of all opportunities — from initial contact to close — and gives managers the ability to view the status of leads and opportunities in order to analyze and track the sales performance of teams and individuals. entellitrak also features an integrated Partner Portal.  See More Details >

Case
Management

BPM

Workers' Compensation

Complex Workers' Compensation (WC) claims require a case management system that unites structured and unstructured data into a single case folder. entellitrak enables public and private organizations to receive, track and process a wide variety of WC claims—including work-related injury, occupational disease and workplace incurred fatality—and can be configured for specific agency, regulatory and business requirements.  See More Details >

Case
Management

BPM

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